How is my provider paid?

Helpr pays providers (except those in China, Lebanon, and Ukraine) through the payment platform Stripe. We'll send your provider an email with instructions for getting set up once they've been approved. 

Each accepted booking is billed and payment sent to the provider within 2 business days of the booking being complete. This allows for time to adjust the details of the booking after care if needed. After the first payment has cleared, payments take up to 3-5 business days to be processed by their bank.

Due to Stripe policy, first-time payments to new users may be placed under an up to 7-business-day hold. We appreciate your patience and understanding of this policy.

In order to receive their payment at this cadence, providers must have accepted your booking request by 24 hours after the end of care. Bookings accepted by providers after this time may experience delays in payment.