Why can't I use my provider for all my benefit hours?

The Upload Your Own Provider benefit program is intended to cover you for backup care needs rather than regular or ongoing care. Learn more about backup care here.

When you book care with an uploaded provider in the Helpr app, the app will keep track of your usage to help you track payments. There may be limits to the number of hours to book with each provider through Helpr, depending on your location.

• The number of hours you have available with each provider will vary based on a few factors including rate, tax period and location of care. 
• If you reach a limit with a provider, the cap may reset at the next tax period, depending on regional regulations. If you have benefit hours left, you’ll be able to book with your provider again.
• In the meantime, you’re welcome to upload and book with other providers. 
• There is no limit to the number of providers you can upload to your Helpr app. 

Planning ahead?  Check your local tax regulations to learn more about specific limits in your area.