Why was my reimbursement request denied?

There are a few reasons your request may not have been approved, including: 

• We couldn't verify the authenticity of the care center or receipt.

• You do not have enough benefit hours to cover the request.

If you feel like this was an error, email us at support@hellohelpr.com .

Benefit eligibility may vary depending on your company package. Check your benefits guide for more information.